No matter how many nasty individuals attempt to undermine it, kindness always triumphs.
It’s simple to lose hope in a world when war and disrespect are always in the news.
But despite all the bad times, we are aware that a small act of compassion always succeeds and inspires others to follow suit.
When customers treated her workers disrespectfully, the owner of the Pizza Inn responded in kind.
When clients are impolite and unpleasant, Amanda Cartagine thinks it is her duty as their “matriarch” to stand up for her team since she treats them like family.
She felt she had to act when a customer complained about one of her employees’ specific requirements.
One of the staff members was asked by that client to refill the salad dish, but he declined.
The consumer complained to the management, but he did not receive the answer he had hoped for.
The manager said that although Ryan Mosley, the employee he had phoned, worked at the restaurant, he wasn’t trained for the position by the salad bar and had Down syndrome.
Irked, the client suggested that the restaurant post a notice outside to alert patrons.
precisely what is aware of? We’re not sure, but when Amanda found out about this, she became upset.
She said that she protects her employees as if they were her children and that she treats them as such.
She thus considered taking the customer’s suggestion as revenge, but she wanted to do it politely while still getting the point across.
This was the sign by her door:
“We are proud to be an equal opportunity employer and hire ALL of God’s children.”
An ideal response, don’t you think? As a member of her team, Amanda was and is pleased to include people of diverse races, ethnicities, and socioeconomic statuses.
She said that 63% of the people working in her kitchen have special needs, and she made care to support them in realizing their full potential despite their restrictions.
“If you have the patience to let them take their time and learn at their pace, when the light bulb comes on, they are unstoppable.”
When Ryan’s mother Angie Mosley learned about the grievance, she was dissatisfied but grateful that Amanda defended her son.
She described how Ryan liked working and watching his salary money go into his bank account, which he intended to use to purchase video games.
It was discouraging to hear consumers grumble about the fact that so few businesses embrace and hire persons with special needs.
She continued by saying that trying to convince others that their children with special needs are equally capable of doing anything has always been a difficulty for them as parents of such children.
Every obstacle or stigma they overcome is a victory, as was the case for Ryan when he was hired by Pizza Inn.
What about losing clients? Amanda is fine with dropping that one.
“If he is not OK with that, then I’m OK with him not coming back. That’s a dollar that I don’t need,” she said.